We realize we can't test all applications with all wavelenghts and always recommend the best light for your specific application. We therefore offer an application-spefific guarantee, that the light you purchase will work with your application. If not, you are welcome to return the light in as-new condition for a credit towards a different light/wavelength, or a refund (minus shipping costs).
We ship UPS, FedEx, or USPS to US address, and usually UPS Standard to Canadian addresses. We can ship DHL to other countries.
If your order doesn't won't ship -- please email firstname.lastname@example.org for assistance.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
*** YES - we ship internationally, if you are outside USA/Canada and have trouble checking out at www.CrimeSceneTools.com please visit our old site www.xenopuselectronix.com which has Paypal shipping cart and works for international orders.
You may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Our return address is:
10601 FM 2222
Austin, TX 78730
Yes, we accept PO's from agencies and other customers whose policies don't allow the use of Paypal for purchases. Please email or FAX over your PO.